Answers from the people who wrote the code.

Three ways in, one team behind them. Pick the one that matches your question.

Median first replyUnder 2 hours
Who answersThe script developer
Queue open7 days a week
Reply languageEnglish
Get in touch

Three ways to reach us

Support ticketScripts you own. A private thread with the developer.
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DiscordBefore you buy, and while you build.
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EmailBilling, refunds and licence transfers.
hello@qubitstudios.net
Documentation

Most of it is already written down

Install steps, config reference, framework bridges and troubleshooting for every script we ship.

Open the docsdocs.qubitstudios.net
Faster fixes

What to put in the first message

Four lines, and the first reply is usually the fix rather than a question.

  • Script and versionWhich resource, and the version line from its fxmanifest.
  • Server buildThe artifact number your server runs.
  • FrameworkESX, QBCore, Qbox, RSG or VORP.
  • ProblemWhat you did, what happened, and the console error as text.
FAQ

About support itself

How fast do you actually answer?

Median first reply is under two hours during European daytime and under twelve overnight. Every ticket gets a reply, including the ones that turn out not to be our bug.

Do I need to own a script to open a ticket?

Yes. A ticket is attached to a product on your account so the developer can open the right code before reading your message. Pre-sale questions belong in Discord, billing in email.

Can you help with edits I made myself?

We support the script as shipped, plus the open config, locale and bridge files. If you rewrote the game logic we will still read it and tell you what broke, but we cannot maintain your fork.

What happens if the script is genuinely broken?

We fix it and push the update to everyone who owns it. If it does not run as documented and we cannot fix it within 72 hours, the 7 day guarantee covers a full refund.

Which language should I write in?

Whichever is easiest for you. We read it and reply in English, which keeps the thread readable for whoever picks it up next.

Server owners hang out on our Discord

Pre-sale questions, config help and update pings. A developer answers, not a bot.

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